Returns & Refunds Policy

Last Updated: August 4, 2025

At CyberHex, every product we create is a reflection of our mission to deliver meaningful, imaginative, and high-quality experiences that you can trust. Whether you're buying for yourself or gifting someone special, we want every order to feel personal, secure, and valued.

While we are still expanding our fulfillment capabilities, we remain committed to providing a clear, fair, and respectful refund process for all customers.

🔁 Returns

At this time, we do not accept physical returns unless pre-approved by our team.
This policy helps us prevent fraud, protect limited inventory, and ensure better control over product integrity.

If your order arrives damaged, incorrect, or defective, contact us within 48 hours of delivery and we will work with you directly to resolve the issue.

💸 Refunds & Replacements

We offer refunds or replacements in the following situations:

• Items arrived damaged or defective

• You received the wrong item

• Your package was lost in transit (confirmed by tracking)

To request a refund or replacement:

• Email us at Support@cyberhexcore.com

• Include your order number, a brief description, and clear photos (if applicable)

• Indicate whether you’d prefer a refund or a replacement

Approved refunds will be returned to the original payment method within 5–10 business days.

Please note: shipping costs are non-refundable unless the issue was our fault.

🎁 Gifts & Orders Sent to Others

If you purchased a CyberHex product as a gift and the recipient experiences an issue, we’re happy to help but we’ll need to verify the original order details first.

We cannot process a refund or replacement without:

• The order number

• The original purchaser’s name or email

If you received a CyberHex item as a gift and need help, please have the sender contact us directly.

🚫 Non-Refundable Items

We do not offer refunds on:

• Opened or used games, cards, or collectibles

• Digital downloads, eBooks, or media access

• Custom-made or limited-edition items

• Gift cards, promo codes, or mystery bundles

• Items marked “delivered” by the carrier (unless proven lost after a formal investigation)

📦 Return Shipping (When Approved)

If a return is approved, we will provide specific instructions.
Do not ship any items back without authorization. Unauthorized returns will not be processed or refunded.

📩 Need Help?

We’re here to make things right, with honesty and heart.
If something didn’t go as expected, contact us at Support@cyberhexcore.com — and we’ll do our best to resolve it quickly.

The CyberHex Standard

We take pride in being a small but growing brand and with that comes accountability.
We’re building this company with care, and your trust means everything to us. Thank you for supporting independent creators and honoring the policies that help us keep delivering epic, imaginative products.